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Method of delivery Delay & costs Choosing & changing an address Insurance for delivery Zone of delivery Returns
F.A.Q. Answers to the most frequently asked questions
À PROPOS DE WANTEDPARIS.COM
In this section you will find information concerning the website WANTEDPARIS.COM
First visit
1. You want to choose a work from one of our artists.
Browse through our selection of different artists by clicking on the box marked. "ARTISTS A to Z" and see the works that you like. Browse the galleries; get to know a particular artist, their work, see the world through their eyes.
Choose an artist
Next, choose between the artist’s series
From among the collection of photographs, choose the one you want
Once chosen, you can increase the size of the photograph and put it into context, to get a good idea of the formatting
If you like the photograph, add it to your selected items, or order directly
You are looking to purchase, but first of all you would like to be sure of the authenticity of the artwork, that payment is secure, the confidentiality of information, transport insurance... To do this click on the button "Our guaranty" at the bottom of the page.
2. You know the artist...
Go to the search engine
Click on "ok" to start the search
Choose a work from the results list of your search
Search tools
You can use the search engine; it will help you to make a choice, according to your defined criteria. Click on "SEARCH" on the menu on the left-hand side. On accessing the search page you can choose the artwork according to price, theme (nudes, landscapes, portraits, snapshots of life...) and artist. Then click on the button "FIND". Once you have the results, you can refine them, by modifying one or more of the criteria. Next, all you have to do is to click on the artwork that you’re interested in.
Looking for a secondary opinion or advice?
You can contact us at any time if you would like to have more information about the artwork, the artist or even about Wanted Paris.
Address : Wanted Paris, 11-14, Cité Dupetit-Thouars, 75003 Paris Mail : contact@wantedparis.com Phone : (+33)1.45.20.22.01
Legal information
This site is edited by the company WANTED, SARL at a sum of 5 000 Euros, registered at the RCS of PARIS under the number 487 586 182, the main office is located at 11 cité Dupetit-Thouars - 75003 PARIS.
Cookies
A cookie is registered piece of information left by wantedparis.com on your computer and is only there to make browsing the website wantedparis.com easier (the cookie cannot contain a virus nor used, it is not active, it is not dependant on the machine, neither the person who’s using the machine).
Il vous permet :
To benefit from our personal advice
To be informed about promotional offers on certain products if you are customer or subscriber
To remember the items in your basket before making any purchases
This cookie can only be accessed by you or by wantedparis.com: you can read it, delete it, copy it, and change it manually if you so wish... Apart from yourself only the server wantedparis.com that has created a cookie can modify or remove it. To know more about: "Security and confidentiality". Here’s the procedure that you need to follow so that your browser accepts the cookies:
If you have Internet Explorer 5
Go to the menu "Tools", choose "Internet Option" Click on the tab "Security" Click on "Personalise the level" Scroll down the screen until "Cookies" Tick the box "Activate" in "Authorise cookies per session" (not stored) Tick the box "Activate" in "Authorise the storage of cookies on your computer" Click on "Ok" Answer "Yes" Click on "Ok" Close Internet Explorer 5 Start up Internet Explorer 5
If you have Netscape Communicator
Go to the menu "Edition", chose "Preferences" Click on "Cookies" (in "Confidentiality and Security") Tick the box "Accept all the cookies" Close Netscape Navigator Start up Netscape Navigator
The procedure is the same if you want to deactivate the cookies.
WANTED'S COMMITMENT
Security and confidentiality
Security of payment The encryption process is an essential tool in assuring the security of your transaction. The site benefits from all the security procedures put in place by BNP PARIBAS, via their component merc@net. The latter uses the encryption procedure SSL to protect all your personal information in addition to details of payment. To know more about "Payment methods".
The Confidentiality of personal information We are committed to the respect of your private life. We use the information that you give us for processing your order and for contacting you if necessary. We will also use the information to inform you about any up and coming events and any new services, which may interest you. WANTEDPARIS.COM neither sells nor lends personnel details to third party people. We may eventually choose to do this with third party persons in whom we trust, however we will not do so without first asking for you authorisation. For more information, consult the protection of your personnel details WANTEDPARIS.COM. In accordance with the law on the freedom of information of the 6 January 1978, you have the right to access or change any personal details, for further information, click here.
Authenticity of the artwork
Authentication certificate of the artwork Certificates of authenticity are delivered in order to 'assure the buyer that the artwork for which he is paying is in keeping with his purchase. It’s a document, which proves that the print is really the work of the artists and not a counterfeit. The certificates have to include the following information :
The name of the artist to whom the artwork is attributed
The title of the artwork
The size of the print
The printing technique used
The year of production
The artist's signature indicating that this information is correct
Each photograph acquired by Wanted is delivered with a certificate of authenticity and the signature of the author (sent in a separate slip).
What is an original work? According to the code of Intellectual property, an original work is a work personalised by the author. It thus immediately becomes protected by the code of Intellectual property, without any other formality. In silver the original can be an irreversible film or a print made by the author or under his control. A print remains in effect the interpretation of a negative that only the author can validate (respect of moral law), even if a negative is a template, which allows one to reach the work, it’s therefore even more precious Numerically, it’s the initial file of acquisition.
Wanted’s Prices
These are calculated so that you are able to purchase your heartthrobs without having to make any compromises concerning the quality. The fact that the prices are lower than those normally charged by galleries, is because we run larger editions of each work than is normal: 50 to 120 copies rather than ten. The prices can increase as we reach the end of the line. Your photograph thus has every chance of increasing in value.
Satisfied or refunded
With WANTED, you have 7 days to change your mind! Whatever your reasons may be, we will reimburse you the full amount for items returned in good condition, according to the conditions below:
The item has to be returned in its complete and original packaging with the bill within 7 days of receiving it
The cost of delivery on returning the item is at your cost and not that of the gallery.
In case of an unfulfilled order, you will be completely reimbursed
We will commit to reimbursing you, or exchanging the items that do not correspond to you order. The order should be completed within the 15 days following the delivery.
The postal charges will be reimbursed on the basis of the prices billed and the fee of return will be reimbursed
The General Conditions of sale define the conditions by which we sell artwork presented on our internet site WANTEDPARIS.COM as well as the rights and requirements concerning this. In filling out an order form and placing an order implies your complete acceptance of the general conditions presented, which, added to the order form becomes your contract.
L The prices of the prints are indicated in Euros with all taxes included (VAT) except the mailing expenses. For France and the member states of the European Union, the prices are all tax included. (See "Delay and costs") All the orders wherever their origin, are payable in euros.
The price displayed on your order form corresponds to the total cost for which you are accountable. It includes the price of the artwork, the cost of packaging and transport.
Billing methods
In payment for your order we can only accept credit cards. We accept the following cards: Visa, Visa Electron, EuroCard-MasterCard, as well as cheques.
You communicate directly and securely with your banks secured payment server, which guarantees the confidentiality of the information supplied. The secure-payment-server checks the validity of the bank card used before authorising payment and automatically sends us the result.
On placing your order your account will be debited the payment in full.
MY ACCOUNT & MY ORDERS
Tracking my orders
You can follow the progress of your order at any moment by clicking on "My Account" at the top of each page, then choose "CURRENT ORDER".
The different stages of ordering :
Placing an order Placing an order leads automatically to an e-mail, being sent to the address that you have indicated on your registration. If you do not receive a message from us, it is possible that the order has not been validated. Click on the icon of your basket, on the top right-hand corner of all our website pages in order to check if the items that you wanted to order are still there. If this is the case click on the button "Place my order" to ensure that they are ordered. If your order is no longer in the basket, check that you have not ordered it using a different e-mail account, or that the address that you sent us is correct. n case of a problem or any doubt that you may have, you can contact us via the contact form.
Order in Progress This stage is indicated by a second e-mail, 1 or 2 days after you’ve made your order. This means that your order is not yet in the process of being sent and that the print(s) are in the process of production at one of our providers. If your order is comprised of items that have different availabilities all our items are nevertheless sent at the same time.
Order dispatched This stage is indicated by a third e-mail being sent to you. This means that the order is in the process of delivery and has left the gallery on the date indicated on the "track your order", this is generally in the 15 days following the placement of your order. The estimated date and time of delivery will also be indicated. It is not possible to cancel the order once it has gone into the process of being sent to you. All our orders are dispatched by Chronopost and are delivered in the morning between 9h and 13h to the specified address. If you are not in when the package arrives it will be left at the nearest post office and your postman will leave "delivery slip" in your letterbox. Despite our constant efforts, it is possible that there could be an unforeseen delay. We ask you to wait a few days after the estimated delivery date, before getting in contact with us concerning the fact that the order has not yet arrived at its destination. During this period, we recommend that you contact your local post office in order to check that they have not tried to make a delivery, as well as your neighbours or any other persons who may have received the package for you. We also ask you to confirm that the delivery address that you indicated on your order form is correct. To do this click on the button " Client Information", located at the side of the order concerned to consult the delivery address. If your order has still not arrived within three days of the estimated delivery date, please inform us by e-mail so that we can directly start the necessary searches.
Certificate of authenticity 15 days after sending your order, we will send you the certificate of authenticity by mail. This certificate will be sent to the same address as the ordered items (delivery address)
Changing or cancelling an order
Please contact our client service as soon as possible: - By phone at (+33)1 45 20 22 01 - or by mail : contact@wantedparis.com
ORDER NOW
First order
To order a print from our Website, all you have to do is choose the picture(s) that you desire, how you would like them framed and then “order”. Once the order form has been filled out, corresponding to the contents of your basket, the names, the characteristics selected and the total price of the items, you can confirm by "clicking" on the appropriate icon. Confirmation will automatically lead to a contract of sale for the artwork that you have ordered, on the condition that we confirm your order. On receiving your order we will send an e-mail of confirmation, once we have checked the availability of the item and confirmed payment authorisation. The basket contains the photograph(s) that you have chosen for a potential order. You can return to your basket at any time, simply by clicking on the icon "Basket" on the top right hand corner of each page of our website, to add or remove photographs. A "validated" basket results in the direct transfer of your order form.
Changing the number of items in your basket Each photograph in your basket has a title, the name of the artist, the paper format, the framing options, the quantity that you wish to order, the unit price of each print, as well as the total price of your order; mailing expenses are not included. For each item, you can modify the quantity displayed to the number you wish and the price corresponding to the order will change automatically. Choosing a quantity of zero for an item, will directly lead to the latter being deleted following confirmation. You are also able to go back and change other parameters such as the framing and the format of the photographs by returning to the “Photography page" of the item. To go back to your basket, click on the icon "Basket".
Removing an item On the last line in your basket, you will find a button "Remove". By clicking on this button, you will remove the photograph situated on the same line directly above (the removing of a picture is always proceeded by a request for confirmation). The total cost of your basket is subsequently recalculated. The act of "Deleting an item" is valid for any item whatever their quantity.
To return to the "pohtographer page" If you want to return to a photo, to make a purchase or to look at its particular characteristiTo return to your basket, click on the icon "Basket" which can be found on the top right hand side of the screen. To continue purchasing you can use our search engine, browse our different tabs or simply click the button "Continue Purchases".
If you have already opened an account, you have the possibility of adding further works to "My Pics". To know more about "My pics" or "My account".
What happens after you’ve confirmed your basket ? You want to place an order for the contents of you basket. To do this, click on the button "Order Now". The first stage in placing an order is an identification screen: enter your "Client account" if you have one, if not then you need to create one. The shipping costs depend on the country to which your order is being sent. This will be indicated, before the payment step. You can return to the contents of your basket at any moment in the process of ordering simply by clicking “My Basket”.
Framing options
Wanted Paris has chosen 3 types of high quality frames worked by professional teams:
"Framing"
"Mounting"
"Plexi-mounting"
The choice between these options is given at the beginning of the order.
Offfering an artwork/u>
If you wish to give a print to one of your loved ones, all you have to do is simply to change the destination address when placing the order. The delivery address can thus be different to the billing address. You can also send a message to the recipient accompanying the print.
DELIVERY & RETURNS
To know more about "Delivery & Costs"
The prints are sent to the delivery address that you have indicated during the ordering process. If you order a number of prints at the same time and these have different delays of dispatch, the delay of dispatch will be based on the order that has the longest delay. Wanted Paris reserves the possibility to split the consignments, the handling and dispatch fees will only be billed as for one delivery. The delays indicated on the order form and on the page "delay and costs of delivery" are only given as estimates relating to the handling delay to which is added the trajectory delay. These delays do not give the customer the right to cancel an order, to refuse it or to ask for compensation. Wantedparis.com cannot be held responsible for any consequences due to trajectory delays.
We also invite you to regularly consult the progress of your order on the site and by calling the customer services for any questions or in case of any problem. In the case of payment by cheque, the order will not be dealt with until the cheque has been received. As a consequence, the delivery delay only applies once the cheque has been received and therefore can be changed from the day of the order placement.
You would like to retract You have a delay of 7 working days on receiving the package to repeal, in order to exchange the item or be reimbursed, without fines (with the exception of the cost of returning the item, for which you are responsible). If this delay expires a Saturday or a Sunday or a day off, it will apply from the next working day. In order to exercise this right, you should contact us to obtain a returning number and send should take place within the delay period indicated above, by recorded delivery with the recipient marked as: WANTED PARIS, 11 cité Dupetit-Thouars - 75003 PARIS as well as indicating the reason for return. WANTED will confirm to you the address on return of the works.
Unfulfilled orders Wanted Paris is committed to reimbursing or exchanging prints that do not correspond to the order. The order should be complete within 15 working days of the delivery. All claims made outside of this period cannot be accepted. The print(s) must be sent to Wanted Paris in the state, in which it/they was received, in the original packaging. The cost of delivery will be reimbursed, based on the billing cost, as well as the cost of return, if the return is justified by a quality defect or in accordance with the order. Whatever the reason for return:
If you have paid by card, the amount to be reimbursed is transferred directly onto the account corresponding to the paying card used.
If you have paid by cheque, we will reimburse the initial shipping costs (on receiving the packet by our services) if the return is due to an error on our part. Please note the cost of mailing on the delivery form that you should attach to the package.